Shipping, Delivery & Return


How much time should I wait before receiving my product?

Delivery takes 2 working days for Switzerland.
Premium Collection products may be shipped with a 4 days delay, we don't stock all of them to guarantee a competitive prices.

Worlwide delivery takes 4 days, we will provide tracking number with all orders

How much are the shipping charges?

We provide free shipping in Switzerland on all items. 

Do you ship outside Switzerland?

Yes! Worldwide orders are welcomed, if free shipping is stated on the product title, no costs will be charged, if not, just valid your cart and choose worldwide shipping, then you will get a quote by e-mail. If accepted on your side, a new payment info will be sent to you, if not, we will release your payment.

Note that any external charges or duties due to international shipping must be paid by your own.

How can I track my order?

Your tracking number will be sent by email or by sms.

If you may have other questions regarding shipping and delivery policy, feel free to contact us.

Swiss Post delivers your parcels reliably within 2 working days, from Monday to Friday and throughout Switzerland. To match Jousset Parfums value, your package will be sent with pro-clima service which is a carbon neutral mailing system. To avoid theft or any incofortable situation, the parcels are handed over to the recipient against signature only.

Please do not accept the package if it appears to have been tampered with. If a product is damaged, ask delivery agent to open a case and refuse the delivery. In this situation, mail us at joussetparfums@gmail.com, mentioning your order number.

Note:

    • The above time lines for shipping and delivery are subject to change without notification.
    • We are not liable for delay in delivery caused due to operational limitations of our logistics partners or unavailability of recipient.
    • Orders are strictly delivered to person it is intended for, delivery could be done to family member upon verification.



    RETURN

    What is more important to us than to satisfy you 100%?


    For you, we have set up the exclusive "Experience Absolute Satisfaction".

    How does it works:

    ✔ Order your spray perfume(s) on www.joussetparfums.com and pay by twint
    ✔ Receive your perfume(s) + its tester version within 48h
    ✔ Try your perfume(s) tester version on your skin
    ✔ If you like it, keep it.
    ✔ If not, complete the return form
    ✔ Send back the package within 7 days
    ✔ Get 100% of your money back immediately

    Please note that this offer does not apply to products resulting from a prior exchange, nor to products found in Premium Collection nor special offers. The product has to be returned within 7 calendary days, unused and in its original package. If one or more of these points are not respected, we have the right to refuse your request.

    Dare to Experience Absolute Satisfaction.